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OPUS Published: June 16, 2017
Job Type
Salary
£0 - £20,000

Description

1st line Service Desk Analyst (Nightshifts) up to £19k Warrington

A Credible IT Company are on the lookout for a 1st line Service Operation Technical Analyst with at least 1 year experience to join their ever growing IT Support team. The ideal candidate will be educated to NVQ/A Level Standard in IT or equivalent experience. The perfect candidate will be happy working shifts of 38 hours per week on a nightshift bases from 20:30-6:00am

Duties

  • Responsible for all incoming support tickets by phone, portal or e-mail.  
  • Manage the company infrastructure by complete Pro-Active Checks.
  • Initial diagnosis of tickets must be undertaken as they will obtain all necessary information from the customer.
  • Solve customer’s issues
  • Upscale to 2nd line support if issue cannot be resolved
  • Collect and document information
  • Ensure a clean, tidy and professional manner at all times

Position Requirements

  • Results driven
  • Team player
  • Professional manner at all times
  • Clear communication
  • Patience when dealing with customers
  • Engage and communicate effectively with a range of customers.
  • Problem solving skills
  • Might be required to visit customer sites
  • Need to have a driver’s license

Technical Skills:

  • Microsoft Active Directory
  • Microsoft Windows Desktop Operating Systems
  • Microsoft Windows Server 2008/2012
  • Microsoft Office Suite
  • Basic understanding of networking (TCP/IP, LAN, WAN, VPN)
  • Troubleshooting experience

IF THIS SOUNDS LIKE A JOB FOR YOU PLEASE CALL FOR A FULL JOB DESCRIPTION ON 0117 300 6370 OR EMAIL: candice.phillips@colstonconsulting.co.uk

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